SHIPPING AND SALES TAX INFORMATION
We ship to street addresses in the contiguous United States.
We do not ship to Hawaii, Alaska, or U.S. Territories, including Puerto Rico and Guam; PO/APO boxes; or APO/FPO addresses.
Please note Marigold Living will not be responsible for shipping charges and cost of merchandise on packages that are returned or lost because an incorrect or a PO/APO/FPO address is entered by the customer.
DELIVERY AND PROCESSING CHARGES FOR STANDARD GROUND SHIPPING
We offer standard ground shipping via USPS and FedEx. If USPS does not deliver to your address, please email us at firstname.lastname@example.org so we can make sure we ship via Fedex only to your location.
Currently we do not offer expedited shipping directly through our site. Please call us at 212-457-1476 or email us at email@example.com and we will arrange for the same.
Ground Delivery Fee is charged at checkout based on Order Total per chart below:
|Order Total (excluding sales tax)||Standard Ground Delivery Fee|
|$0.00 thru $50.00||$8.00|
|$50.01 thru $75.00||$10.00|
|$75.01 thru $150.00||$12.00|
|$150.01 thru $300.00||$16.00|
|$300.01 and over||$20.00|
DELIVERY AND PROCESSING TIME FOR STANDARD GROUND SHIPPING
Most purchases are processed and shipped to arrive within 5-10 business days from the time of order placement.
Once an order has been placed, it will be processed within 1-2 business days. After processing, orders ship out in 2 business days from our fulfillment center in Michigan. Estimated delivery time frame is 2-7 business days depending on the address, and can take up to 14 days to remote locations.
Business days do not include Saturdays, Sundays and holidays. We are not responsible for events outside of our control, including but not limited to weather-related delays, or other unexpected circumstances.
Your order will be sent with a packing slip of all the items included in the shipment. You must retain this and you will need to send a copy of the packing slip when you make a return.
SIGNATURE CONFIRMATION IS REQUIRED UPON DELIVERY ON ORDERS EXCEEDING $750/- IN VALUE INCLUDING SALES TAX AND DELIVERY FEE
We require signature confirmation upon delivery if the total order value including sales tax and delivery fee exceeds $750/-.
For USPS delivery, if a signature is required and there is no one to accept the package and sign for it, the mail carrier will leave a note and the package will be taken back to the post office. You will need to go to the local post office to pick up the package and sign for it.
For Fedex delivery, if a signature is required and there is no one to accept the package and sign for it, FedEx will leave a door tag asking the receiver to contact them and make arrangements for re-delivery or pickup. If FedEx does not get a reply, they will return the package back to our fulfillment company’s address in Michigan. Please note Marigold Living is not responsible for the return shipping charges and the same will be charged back to the customer.
ORDER CONFIRMATION EMAIL AND TRACKING INFORMATION
After you complete the checkout process, a confirmation page will show your order number with a summary of your transaction. We recommend you print and retain this to facilitate returns, and for any order related questions.
You will receive an order confirmation email, provided that we have an accurate email address. Please retain this email and "REPLY" to it with the Order Confirmation information on it for making a return or for any order related questions or comments.
Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent, along with tracking information. Please “DO NOT REPLY” to this shipping confirmation email as it is automatically generated from the systems of our fulfillment center. For any questions related to this, please forward this email to firstname.lastname@example.org along with the details on the items you need assistance with.
ORDER CANCELLATION, MODIFICATION AND EXCHANGES
Please review your selections, quantities and other information carefully before you complete your order. We regret once an order has been submitted, we are unable to modify or cancel it or provide any exchanges. You can make a return and obtain merchandise refund per our Return Policy.
All purchases shipped to locations within New York State and Michigan State are subject to sales tax in accordance with state and local laws. Our physical presence in these 2 states from where we conduct our business requires us to collect sales tax on behalf of these states. Users are responsible for all sales taxes and other taxes if any, applicable to merchandise shipped to locations outside of these states.